Genesis Dorsey - Our Store Policies

STORE POLICIES

SHIPPING DATES

Books and physical resources take 1-2 weeks to arrive. Our clothing is shipped by 3rd party vendors directly and usually takes between 7 – 14 business days to ship. Office supplies ship from 3rd party vendors directly and take 3-4 weeks (on average) to arrive.

SHIPPING FEES

For all United States Orders, a flat $5 is charged. International Shipping fees are applied via USPS. Incorrect names and addresses will delay the order and if an order has to be resent, please note that you will be charged for providing the incorrect address to receive the package again.

ORDER CHANGES

If you need to edit an order, please email us within 24 hours of your order being completed on our website. If after 24 hours, you need to make a change due to providing an incorrect address or name, you will be charged $10 for our team to make the change. If your item is defective or damaged, email us a picture at store@genesisdorsey.com and we'll process a replaced item to be shipped to you.

RETURNS / REFUNDS

Apparel items are final sale. Please note that our shirts are Unisex size and the size chart is provided on the individual pages of the items. Please reference the size chart before ordering. All of our apparel items are made to order. There are no refunds for e-downloads or bookstore items. You can not exchange book orders for other books. 

TO DOWNLOAD YOUR E-FILES

BE SURE TO READ THE INSTRUCTIONS CAREFULLY BEFORE STARTING THE DOWNLOAD PROCESS. 

  1. Go to your email and find the email that has the link provided to you after you purchase the download.
  2. Check your computer firewall settings and your browser security settings to make sure that it will allow you to download the files. Some firewalls and browsers will not enable you to download files due to security/hacking policies.
  3. Click on the download link provided to you in your email.
  4. Finally if files are not downloading properly try using different browsers. For instance, if you’re downloading them using Google Chrome, and they are not downloading at all or they are downloading halfway; try using Internet Explorer or Mozilla Firefox. Sometimes your browser settings may cause issues with the download.